Refund policy
1. Exchange Eligibility
You have 10 days from the date you receive your order to request an exchange.
To be eligible for an exchange, your item must be:
- Unworn, unwashed, and in the same condition as received.
- With all original tags and packaging intact.
- Free from stains, perfumes, odors, or any damage.
2. Non-Exchangeable Items
The following items are not eligible for exchange:
- Innerwear, swimwear, and accessories.
- Items marked as Final Sale or Non-Exchangeable on the product page.
- Products that have been worn, washed, altered, or damaged after delivery.
3. Exchange Process
- Email us at outlynofficial@gmail.com with your order number and the reason for the exchange.
- Our support team will review your request and provide exchange instructions.
- Once approved, ship the item to the address provided.
- Exchanges are subject to product availability.
- Customers are responsible for the shipping charges for sending the item back unless the item received is damaged, defective, or incorrect.
4. Exchange Approval
After we receive and inspect your item, we will process your exchange.
If the requested size or product is unavailable, our team will contact you with the available options.
5. No Returns or Refunds
We do not accept returns and do not provide refunds. All approved requests are eligible for exchange only, subject to stock availability.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will resolve the issue at no additional cost.
7. Contact Us
For any questions regarding exchanges, please contact us at:
Our team is happy to assist you.